Good, productive salespeople are motivated by commission, management pressure and psychology to find out who the buyers are, close them, and move on.

In finding out who the buyers are, customer satisfaction has no priority.  Once the client is determined to be a lookie-lou, the salesperson's only interest is to get on to the next buyer. A brochure, a business card and a "Call me when you are ready" are tools the salesperson uses to pry the client away from the dealership. 

When the salesperson has created a buyer and the deal is made the client has just fulfilled a dream and is eager to finish up the process.  But the salesperson is finished.  The job is done, the commission earned, and there is nothing more that the salesperson needs but the next buyer. 

Closing the sale is what you expect of your salespeople, what you pay them for and why they work, but it leads to three tar pits which suck all the satisfaction out of the deal for the customer.