Client Satisfaction Management 

 

Hi - I’m just looking

Here’s my card. Come and get me when you find something.

Hi - Can you give me a brochure? 

Sure. Here it is. G'bye.

Be sure to ask for me when you come back!

 

Hi - Who wants to sell me a car?

I’m with a client. Let me get the greenpea.

Avoiding Tar Pit 1

The CSM Associate will greet all clients, sit them down in a welcome area, get contact information, determine what the client hopes to accomplish in the visit and help the client establish a plan for getting their next car.

CSMA provides all the training including the word tracks and scenarios for the CSM Associates to make all clients feel welcome and eager to get their buying adventure underway.